SOLVD Health SMS/MMS Terms of Use

Last Updated: August 2026

SOLVD Health Provider Portal and Laboratory Notification Program

These SMS/MMS Messaging Terms of Use (“Messaging Terms”) govern participation in the SOLVD Health Provider Portal and Laboratory Notification Program (“Program”). By providing your mobile telephone number and opting in to receive SMS or MMS messages from SOLVD Health, you agree to these Messaging Terms.

“SOLVD Health” means Prescient Medicine Holdings Inc. DBA SOLVD Health.

Program Description

SOLVD Health operates a CLIA-certified clinical laboratory and provides secure laboratory services and provider portal access for authorized healthcare providers.

The Program delivers transactional and service-related SMS/MMS messages to authorized healthcare providers and their designated staff who voluntarily opt in to receive text message communications.

Messages may include:

• Provider portal account enrollment notifications
• Account verification and authentication messages
• Password reset and account recovery notifications
• Test order status updates
• Provider portal access notifications
• Customer service and technical support communications

SMS/MMS messages are intended solely to support provider access to SOLVD Health services and secure provider portal functionality.

SOLVD Health does not use this Program to send marketing, promotional, advertising, fundraising, or lead-generation messages.

Consent to Receive Messages

By opting in to receive SMS/MMS communications from SOLVD Health, you expressly authorize SOLVD Health and its service providers to send text messages to the mobile telephone number you provide.

Your consent is not a condition of purchasing any goods or services or receiving laboratory testing services.

Message Frequency

Message frequency varies based on account activity, laboratory service interactions, account security events, support requests, and other service-related activities.

Message and Data Rates

Message and data rates may apply according to your wireless carrier’s messaging plan. SOLVD Health is not responsible for any charges imposed by your wireless carrier.

Protected Health Information

SMS/MMS messages sent through the Program do not contain Protected Health Information (PHI), laboratory test results, diagnostic interpretations, or other sensitive patient information.

Messages may advise recipients that information is available through SOLVD Health’s secure HIPAA-compliant systems and provider portals.

Opt-Out Instructions

You may opt out of receiving SMS/MMS communications at any time by replying STOP.

After opting out, you may receive one final message confirming your opt-out request. No additional SMS/MMS messages will be sent unless you subsequently re-enroll.

Help Instructions

For assistance with the Program, reply HELP.

You may also contact:

Email: privacy@solvdhealth.com

Supported Carriers

Message delivery is subject to effective transmission by participating wireless carriers. Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Information collected in connection with the Program is subject to the SOLVD Health Privacy Policy.

Mobile phone numbers, messaging consent records, and related messaging information will not be sold, shared, or provided to third parties or affiliates for their own marketing or promotional purposes.

Changes to the Program

SOLVD Health reserves the right to modify, suspend, or terminate the Program or these Messaging Terms at any time. Any material changes will be posted on the SOLVD Health website and will become effective upon posting unless otherwise stated.

Contact Information

If you have questions regarding these Messaging Terms or the Program, please contact:

SOLVD Health
1600 Faraday Avenue
Carlsbad, CA 92008

Email: privacy@solvdhealth.com